Frequently Asked Questions
Everything you need to know about shopping with Aqua Group.
What is the standard shipping timeframe for Aqua Group orders?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How do I initiate a return or exchange?
We offer a 30-day return policy. Items must be unworn, with tags attached. You can start your return process by visiting our online Returns Portal with your order number and email address.
How can I ensure I am ordering the correct size?
Each product page features a detailed 'Size & Fit' guide. We recommend comparing your body measurements to our chart, as sizing can vary slightly between different collections.
What payment methods do you accept?
Aqua Group accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Klarna and Afterpay.
Are your materials sustainably sourced?
Yes, Aqua Group is committed to ethical fashion. We prioritize organic cotton, recycled polyesters, and eco-friendly dyes to minimize our environmental footprint.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking link to monitor your package's progress in real-time.